Services
Our suite of agile services is designed to adapt and customise according to your unique requirements, encompassing the entire product lifecycle. We’re here to ensure that our offerings align seamlessly with your specific needs and objectives.
Our merchandising and secondary assembly services ensure maximum market impact, while our diverse product portfolio meets various healthcare needs. With a commitment to service excellence, we provide dynamic solutions across the entire product lifecycle, supported by GxP licensed facilities, with focus on quality and safety.
Core Services
Strategic Sales Solutions
Within our core services, we offer a range of strategic sales solutions designed to drive growth and maximise market presence:
Market Access Expertise
We provide dedicated teams proficient in creating market access across various channels, encompassing hospitals, clinics, pharmacies, and general trade. Our flexible approach includes both exclusive (agency model) and non-exclusive (wholesaling) business models to suit your needs.
Strategic Collaboration
We collaborate closely with principals to conceive and implement robust sales strategies that are geared towards building market share and expanding market penetration. Our goal is to deliver tangible results.
Speed to Market
Backed by a track record of success, our sales team has consistently improved speed to market, giving you the edge needed to outpace competitors.
Tender & RFQ Management
We excel in managing tender and RFQ (Request for Quotation) processes, offering comprehensive services that include alerting you to relevant opportunities, managing submissions, and creating detailed tender cards for supply.
Marketing Excellence
Marketing plays a pivotal role in our core services, and we specialise in the following areas:
Strategic Marketing and Promotion
Crafting effective marketing and promotional plans is our forte. Our team designs strategies that captivate your audience, driving engagement and delivering results.
Integrated Multichannel Marketing
We offer integrated and multichannel (omnichannel) marketing capabilities, ensuring a cohesive and synchronised approach across various platforms to maximise your brand’s impact.
Key Opinion Leader Engagement
We leverage our expertise to engage and collaborate with key opinion leaders, harnessing their insights and influence to enhance your brand’s reputation and reach.
Target Audience Identification
We meticulously identify and define your target audience or end users, ensuring that your marketing efforts are precisely tailored to resonate with the right people.
Efficient Logistics Solutions
In our core services, we specialise in providing streamlined logistics solutions to meet your business needs:
Comprehensive Distribution Network
We manage the distribution of goods to a wide range of recipients, including hospitals, general practitioners, pharmacies, nursing homes, and more. Our network ensures that your products reach their intended destinations efficiently and on time.
Service Level Optimization
We continuously measure our service levels against key performance indicators (KPIs) to enhance customer satisfaction. Our commitment to improvement ensures that you receive the highest level of service and reliability in your logistics operations.
Global Import and Export Expertise
We handle imports for the local market and exports to destinations around the world. Our services include comprehensive shipment pre-alerts, efficient custom clearance processes, meticulous declaration to local authorities, and thorough taxation management.
Warehousing Excellence
Our warehousing services encompass every aspect, from inbound logistics to secure storage, precise picking and packing, and seamless outbound distribution to your customers.
Value-Added Services
Regulatory Expertise
Under our value-added services umbrella, we offer specialised regulatory support to navigate the complex landscape of compliance and approvals:
Regulatory Intelligence and Guidance
Our experts provide invaluable regulatory intelligence and strategic guidance. We conduct thorough product registration dossier reviews and meticulously handle submissions. We also offer representation services, ensuring your product’s regulatory journey is seamless and successful.
Diverse Product Portfolio
Our regulatory expertise covers a wide range of product types, including New Drug Applications (NDA), Generics, Biologics, Biosimilars, Medical Devices, Cosmetics, Health Supplements, and Chinese Proprietary Medicine. We understand the distinct regulatory pathways required for each product category, offering tailored support for your specific needs.
Special Permit Application and Importation
When unique circumstances arise, we are well-equipped to handle special permit applications and importation requirements, ensuring that your products continue to meet regulatory standards.
Post-Approval Pharmacovigilance
We provide post-approval pharmacovigilance services to safeguard your product’s compliance in the face of evolving regulatory requirements. Our vigilant monitoring helps maintain product integrity and safety.
Merchandising Mastery
In the realm of merchandising, our expertise shines through in various essential services:
Dynamic Merchandise Strategy
We offer dynamic merchandising strategies on a regular, ongoing basis or for strategic events to optimize product presentation, placement, and promotion, maximizing your visibility and impact.
Strategic Category Positioning
Our skilled team excels in optimising product presentation, placement, and promotion to maximise your visibility impact.
Effective Stock Level Management
We provide comprehensive inventory management services in retail outlets, including stock rotation and replenishment.
Secondary Assembly
In the realm of secondary assembly, we offer a suite of services characterised by efficiency and excellence:
Local GMP-Licensed Warehouse
Our warehouse facility is fully licensed under Good Manufacturing Practices (GMP) standards. It is equipped to handle both cold chain and non-cold chain products, ensuring the integrity of your pharmaceuticals at every stage of storage and distribution.
Quality Assurance Mastery
Our highly-trained quality assurance team plays a pivotal role in ensuring product quality. They meticulously oversee batch releases, guaranteeing that every product meets the highest standards of safety and efficacy.
